Jeremy from Darmouth, MA

2010 Keystone Sprinter 311BHS
Sales Person: Patty Flagg-Erickson
West Boylston, MA

Experience has been GREAT. Patty was very responsive to every phone call I made. I will be back in the future.

This is Jeremy's 3rd RV from Flagg RV!

Tracey, Dan, Caitlin & Emily from Centerville, MA

2009 Jayco Jay Feather 17-C
Sales Person: Steve Flagg

Dear Flagg Rv,

I just wanted to write a quick note to tell you what a great camping season we had!! We bought our camper from Flagg RV last summer from the dealer in Rhode Island and have been loving our new camper ever since!! There's plenty of room for the 4 of us and we love all the amentiies. (bathroom,kitchen and big beds!! I would tell anyone looking for a camper to go to Flagg Rv. We can't wait to use it again next summer!!

Thanks Flagg RV

Tracey, Dan, Caitlin & Emily

Frank from MA

2004 Itasca Sunova 35N BY WINNEBAGO
Sales Person: Dave Hunt
North Smithfield, RI

Joe, Dave B. and Dave Hunt,
Thank you all for the extra effort to get this Motor home up to "as new" condition and for the extra steps that you all took to assist us and get the unit delivered on Friday. You have won a loyal customer.
Laura and I will be taking our first outing next weekend. Needless to say we are excited!
The only questions that I have to date are: 1. What is the definition of "Full time living capability?" and What does "Four season capability" really men?
Regards,
Frank

Elaine and Richard from Northborough, MA

2009 Keystone Passport 19RB
Sales Person: Patty Flagg-Erickson
West Boylston, MA

Thanks for Help and Great service on our new RV

We bought our 2nd RV from Flagg this April and wanted to compliment and thank you for all your help.

We had many questions during the purchase of the unit and Patty spent many meetings and calls to answer all of our questions and concerns. She put us at ease making the various choices we needed to purchase our unit. We discussed many pros and cons of various options.

Mike Himmer and his team have been more than terrific. We have been back multiple times to ask questions and get various items adjusted. Mike has been extremely responsive to all our questions and emails. The service is probably the best service we have received even from any automotive service company...and this is much more complicated technology than just a car with multiple systems.

Thanks very much, we really appreciate it.

Elaine and Richard

Mike & Helen from MA

Jayco Jay Flight
Sales person: Jimmy Flagg
North Smithfield, RI

Jim, thank you once again for helping Helen and I in our choice of the Jayco Jayflight. We are definitely anxious and excited in our purchase of the camper. It's just the unit we have been looking for. It was also nice to finally visit a dealer that allowed us to visit, observe, and make our decision without the typical "sale pressure". Helen will take care of the payment check and we will forward within the next couple days. Once again, Thanx for your assistance, it was and hopefully will be a pleasure doing business with you and Flagg RV. - Mike Soucy

Cheri & Jay from Upton, MA

2010 Jayco Recon 39A
Sales Person: Denis Kennedy
Trailer King Uxbridge, MA

John,

Thank you very much for all you guys did for us. Sorry if we were some what of a thorn in your butts. We were very satisfied with your customer service. Nice to know that there are some people who look out for there customers. Please also let Steve know we appreciate all of his work and efforts too.
We will definitely refer all of our friends and family to you guys for future purchases.

Thank You
Cheri & Jay

Dena Rickson from NAFCAREE

I just wanted to say Thank you for the complementary wine and cheese party that you sponsored for our NAFCAREE in Gettysberg, PA this past week. It was a pleasant time and was fun way to end our wonderful week.
Thanks again.

Kev and Sue from Canada

Made it back ok.....
Hate tolls though or rather the jams they create….FLAGG RV to Portland was slow and painful stop start ride for long stretches. Vehicle ran very well………
Thanks for the time you spent going over everything.
Have played around with the systems and the awning…..gave it a detailed exterior scub…(all nooks and crannies/rain gutters) etc….it really is like new.
Only found one broken item; the escape window (brown round plastic) turn knob is broken, if replaced the small window will likely open.
Can you help with getting one? Looks like it would be worth all of two bucks?
It was a breeze going through the US border….the paperwork and letter sent by Dave was accepted without question and thus saved us the 72 hour wait.
Canadian customs, same now we have to pass the Canadian inspection. Just waiting for the for from riv.ca
Again many thanks, Kev and Sue

Bill & Cheryl from Sturbridge MA

2011 Heartland Big Country
Sales person: Cheryl DiBenedetto
West Boylston, MA

Second new trailer purchased from Flagg RV. Happy to find out they now carry the Heartland product.
Love the new Heartland Big Country. We are thrilled with the accuracy of delivery timeframe. Cheryl D. kept us informed every step of the way. It was a pleasure doing business with her

The Moreno Family from Boxford, MA

2011 Damon Bunkhouse
Sales Person: Dave Hunt
N.Smithfield, RI

Thanks again for your great customer service!

Robert

Dear Steve:

This letter is to inform you of the exceptional customer service we recently received from Dave Hunt from your RI office.

We contacted Dave late November 2010 and informed him that we were in the market for a new Class A motorhome with bunk beds. Dave reviewed his inventory and mentioned that there was a 2010 Damon with bunk beds on his lot. We negotiated a price with Dave over the phone and shortly after, mentioned that we would drive down to take a look and test drive the unit. This itself is not unique, it's what he did and said afterwards. Dave mentioned that he would take the Damon from outside his lot and place it in his warehouse, where it would be warm for us and our two kids. Furthermore - and come to find out - he came in on his day off to greet us and to make sure that any and all our questions were answered!

There was no hassle and no pressure from Dave. He let us take as long as we wanted for my wife and I to "kick the tires" a bit and chat to see if this rig would suit us and our kids. He enclosed us in the RV and gave us as much time as we needed. He checked in from time to time and was always available for us. Again, there was never any pressure from Dave to "do the deal."

We placed a deposit on the unit about two hours later and asked Dave if we could have a few more days to think about it. We assured Dave that we would be back in a few days with our decision. Dave said it would be no problem and that he would see us in a few days.

We phoned Dave on a Saturday mentioned that we wished to purchased the Damon, and that we would be in a week later to "sign and drive." We drove in on a Sunday and true to form, Dave sought to it that we were taken care of by your finance team. With two kids in tow, Dave made sure that there were plenty of crayons and coloring books for our 5 and 2 year old kids. He made sure that the kids had toy RVs for them to help keep them busy. He also made sure that the rig was "prepped" and that some cosmetic issues were addressed.

Since the purchase - bordering on two weeks now - we have phoned Dave a few times to ask him some questions about our rig. He was there to answer all our questions.

O.k., so what's the big deal, right? What's the exceptional customer service, right? Here's your answer:

1. We had to drive 1 1/2 hours one way to arrive at your FLAGG RV location in RI (we live north of Boston). A bit of a drive with kids. Dave recognized this commute and made sure that the rig was ready and warm for us.
2. We are 1st time RVer's and bluntly stated, know very little about Class A motorhomes. Dave patiently answered all our questions and gave us "space" to ponder the purchase. He also came in on his day off!
3. Upon completing the transaction, Dave proceeded to teach me about the RV. It turns out that "Ralph" was overbooked and had very little time for us to learn the coach. Dave stepped up to the plate to tutor me on the rig.
4. Service after the sale: Dave has gladly accepted our phone calls answering all my questions about the rig.

Dave set the bar high for giving us great customer service. I need to take our Damon back to your RI location to take care of some service related issues on the rig. Can your service manager - Joe - deliver? Can he rise to the challenge and provide as good or better customer service than Dave provided?

Thanks again to Dave for making this whole transaction a pleasant event. We look forward to many miles of happy smiles with our family in our Damon.

Sincerely,
The Moreno Family

Jerry Dussault from North Smithfield, RI

Would like to thank Flagg Rv and especially John Kullas for helping solve the Massachussetts title mess at the registry for me.
Thanks for your help in this matter.
Jerry Dussault.

Paul & Kathy from Stratham, NH

Thanks Patty,


I just got Donna's voice mail. She set us up for Monday at 1:00. YOU GUYS ARE THE BEST !!!!!!!!!!! Thank you so much for all your accommodations. THAT'S what customer service is all about !!!!!!


Paul & Kathy

Kenneth & Michele from Worcester.MA

2010 Jayco Designer 35RLS
Sales Person: Cheryl
West Boylston, MA

My parents had done business with Flagg RV in the past. We went to the RV & Camping Show in Boston and saw Flagg's display. Very impressive!
We met with Cheryl at the show and then again in West Boylston. Cheryl has a very soft sales approach. Would definitely work with Flagg again!

Sabrina from Webster, MA

2011 North Country 261RBS
Sales Person: Richard Bialecki
Uxbridge, MA
Good Morning Steve,
I feel it is important and valuable to communicate the exceptional treatment my husband and I received as first-time Flagg customers. As you might expect of all customers, we comparison shopped at many RV dealerships throughout New England. Our experience at Flagg was, by far, the most respectful, honest, and peaceful of all.
This was our first time considering the purchase of an RV, and having recently purchased a new vehicle to tow our vacation home, I was naively surprised at the similarities of RV salesmen and car salesmen. Regardless of their promise of peace while we considered our options, we received incessant phone calls from other dealerships pressuring us to make a purchase. Similarly, while at the locations, the salesmen were ever-present and persistent in their attempts to gauge our propensity without affording us the opportunity to consult each other in private.
The reverence we received at Flagg RV deserves recognition and the performance of your salesman is a testament to Flagg’s management. Richard Bialiecki was tremendously gracious, respectful, and patient. He was attentive to our likes and dislikes, indulgent to our many inquiries, and tolerant of our need for serious consideration of our options. He politely excused himself to allow us private discussion and extended exceptional courtesy by giving us free-reign to re-examine our most favored RVs. He was true to his word and did not pry us for a decision. Even after accepting our deposit, Rich was sympathetic to our need for intense deliberation of such a big purchase. He was equally understanding of our financial situation and demonstrated superb negotiating in his effort to secure the sale without causing us to feel pressured.
Please offer Richard Bialecki recognition for his outstanding performance as a salesman for Flagg RV. He exemplifies what your website purports:


“Customers feel comfortable as soon as they step on the property because of the friendly, family atmosphere whether they're looking to buy or need service done on their unit. The Flagg family strives to ensure that all of our customers leave happy. The Flagg work ethic, patience with customers, and commitment to great service is what has built the trust and respect for Flagg RV.”

Sincerely,

Sabrina

Al from Holyoke, MA

Itasca by Winnebago Meridian
Sales Person: Ralph Provencher

Hi Steve

just a line letting in know about the good service I have been receiving since the purchase of my Itasca Meridian in Feb . of this year.

Your staff: Ralph, Peter in service and your service manager Joe have been excellent on servicing my MH and advising me on how to help on problems I have had.

I tell my friends that if you want a MH with good service call Flagg RV in Smithfield RI.

Thanks and keep up the good service and work

A happy MH buyer from Flagg.

Al

Ken & Denise from Loveland, Colorado

2003 Chinook
Sales Person: Dave Cote
West Boylston, MA

We purchased a 2003 Chinook from your company. We live in Loveland, Colorado and flew out to get it. Why? Because Dave Cote is a super honest salesmen and we trusted him. He is one of the best! Congratulations on having him and the others on your team. (Sales, office and shop) We were treated so well by everyone and appreciate it. When we drove out with the Chinook, we had a good understanding of how everything worked. And...I might add we had a great trip back to Colorado!

Thank You,
Ken and Denise

Scott & Jennifer from Westerly, Rhode Island

2002 Trail Lite 28'
Sales person: Dave Cote
West Boylston, MA

Eric from West Boylston, MA

2004 Jayco Jay Flight 29FBS
Sales person: Richard Bialecki
West Boylston, MA

Erik & Anastasia from Coventry, CT

2001 Sandpiper 27BHSS
Sales person: Gerry Grant
West Boylston, MA

Saw you on the internet - your site is easy to navigate to find exactly what your looking for. Gerry e-mailed us back promptly - impressed us that way - and so we came to him to do business.
Excellent! Love,love,love Gerry! He was awesome! Your whole team actually is awesome. Very easy going personalities, looking to please the customer, to answer any questions or concerns, made it a pleasure to do business with you.

MARK & JOANNE from FAIRFIELD, CT

Sales Person: Don Kiser
Uxbridge, MA

WE WOULD JUST LIKE TO THANK YOU FOR OUR NEW HOME. WE PICKED IT UP ON NOVEMBER 21, 2008, AND HAVE SINCE THEN BEEN ACROSS THE COUNTRY AND NOW ON THE WAY BACK.
DON WHO SOLD US THE UNIT WAS A GREAT GUY, VERY UP FRONT AND HONEST. ALSO ON THE DAY WE PICKED UP OUR UNIT THE MEN IN THE SERVICE DEPARTMENT SPENT HOURS SETTING UP OUR TOW VEHICLE AND THEY DID AN OUTSTANDING JOB. THEY EVEN WORKED AFTER HOURS ON A WEEKEND TO GET IT DONE.
WE HAVE SENT FRIENDS TO YOU AND WILL BE VISITING YOU AGAIN WHEN WE ARE READY TO UPGRADE.
THANK YOU AGAIN FOR YOUR PROFESSIONALISM AND THE WONDERFUL STAFF YOU EMPLOY.
MARK AND JOANNE

Ralph & Patricia from E.Falmouth, MA

2005 Pioneer Travel Trailer
Sales Person: Richard Bialecki
West Boylstn, MA

Very comfortable experience - good salesman - Good hotdogs!

James from Rutland, MA

2006 Fleetwod SeaPine
Sales Person: Richard Bialecki
West Boylston, MA

Excellent service and a great deal from Rich in a used tent trailer.

Paul & Karen from Upton, MA

2009 Jay Flight
Sales Person: Patty Flagg-Erickson
West Boylston. MA

They have been very patient and have helped us with everything. Patty has been a sweetheart to deal with.

Lamor from Pittfield, MA

2001 Holiday Rambler
Sales person: Gerry Grant
West Boylston, MA

Gerry was great. Completed everything as promised, Unit looks great. I will recommend my friends.

Oscar & Judy from Keene, New Hampshire

2009 Wildcqat 31TS
Sales person: Patty Flagg-Erickson
West Boylston, MA

Where shall I begin - Patty was just a "baby" and Jimmy was the "big guy" when we first came to Flagg RV.
Great service & prices, and it is a family operation.
Great people - would come back again and recommend Flagg RV to any & everyone!

Steven & Mary from Westfield, MA

2009 Jayco 26BH
Sales person: Richard Bialecki
West Boylston, MA

Good Afternoon,

Thought I would drop a note of our experience with Flagg RV before, during, and after the purchase of our 2009 Jayco Flight 26BH.

We had spent some time looking at various travel trailers, not really knowing what to look for or at, through the internet and local Western, MA dealerships. Further research led us to the Jayco brand and in particular the 19BH. We utilized Jayco’s website to review and configure a unit that interested us but our experiences with the other dealers was not satisfactory, even in the midst of a down economy we were treated as more of a bother than a potential customer.

We searched the internet for other Massachusetts dealers and found Flagg RV’s website which proved to be very helpful and informative. This was late on a Sunday, the last day of your weekend “sale” and “barbecue” which we missed.

I decided to take that Monday off, pack the wife and kids into our truck then drive out to your dealership. When we arrived, you pretty much met us at the door and listened to what we were looking for. A short walk later brought us to a new Jayco 19BH that we were able to walk through and around while having all our questions answered. We thought that the 19BH unit would meet our needs both in capacity and towing weight but then you suggested we look at a new 26BH unit that was identical to the 19BH with the addition of a queen size bed in the front. The walk through sold us on the 26BH but before we could even worry about negotiating a price you honored the sale price (from the weekend sale) that was still displayed on the table.

We took a few moments to finalize our decision then met you in the office to complete the sale.

During the time between sale and time of delivery, I submitted several questions via email that were answered in a reasonable time.

On April 22, 2009, we drove to your facility to accept delivery, during which Carlos walked us through the workings of the units while answering a multitude of questions. Upon completion, he started to setup the hitch while showing/explaining what he was doing so that I could set it up from then on. The brake controller was installed, in the location of my choice, with Velcro, as per my request.

Conclusion, we are quite pleased with our experience. The friendly atmosphere and professional ethic of everyone involved was refreshing and went a long way towards assuring us that our decision to purchase from Flagg RV was the correct one.

PS: Driving home to Westfield while towing the travel trailer was uneventful. It towed easily but took some getting used to; as I had never towed anything prior. The attached file is a picture taken from our home.

Thanks again……
Steven & Mary

Flagg RV Mascot - Molly Osgood from Holden, MA

Molly enjoys camping with her family Mike, Joanne, Anna & Gregory and loves to eat and play Frisbee. No need for an extra blanket on those cool nights, Molly loves to cuddle next to you while you sleep and is a loving companion. One of her favorite times is at Flagg RV's Open House events where she shows off her Camping Wardrobe and gets lots of attention and lots of treat's from present and future Flagg RV Customers! Mention Molly's name when you visit Flagg RV Center in West Boylston and receive a free Camping T-Shirt like Molly's!

Claude from Stafford Springs, CT

09 Jay Flight 28BHS
Sales Person: Dave Cote
West Boylston,Massachusetts
The experience was great. Dave Cote was a great sales rep., who helped us choose the correct camper to suit the needs of our family.