Great even after the sale!I did want to do this review sooner, but we are getting close to another camping season so here goes.. First of all we can't say enough about the people that we interacted with at Flagg’s in Uxbridge. We are new to this and never owned a trailer before. We were planning on buying a trailer upon retirement and were starting to educate ourselves. Since we were not buying then and there, no one wanted to spend their time and not get a sale.
That is when Brittany Richards came out to speak to us. Brittany guided us and helped us learn about 5th wheels, travel trailers and RV's. She was so patient and kind and we finally were ready to buy over a year after first meeting her. We always told her that she would be the salesperson we bought our trailer from and she was.
She is just wonderful and we can't say enough good things about her.
We had some issues with the set up of our trailer, but all were resolved. We still have a problem with our shower and service will be taking care of that when our trailer is opened up in April. The service people are as great as Brittany. Chad is so smart and personable and knows everything about trailers! Kate books his appointments for him and is just lovely! We are very happy and feel safe in their hands. Even the parts dept was great! We were so scared about making a mistake on such a large purchase. We ended up buying a unit that does really work for us and we can't wait to enjoy it this coming season!
- Debby from Millbury, MA
Purchase from Flagg RVi purchased a motor home from Flaggs in West Boylston. I worked with Shane. He went above and beyond in my experience with my purchase. I could not have asked for anyone to be more acommmodating . Everyone is very friendly there. Not regretting a minute. Very Happy and would recommend to anyone. - Diane from West Brookfield, MA
They stand by their word and support their customersWe purchased a used 2017 Winnebago ERA 70x in Uxbridge. As with any used RV, there were a few items that needed to be tweaked once we started to use it. The folks at Flagg were responsive and addressed all of our needs. We found that they truly stood by their products.
- Gary from Wilton, CT
Flagg Uxbridge - Time to give KudosHave waited several months before posting but it's time to give kudos where due. The Sales experience at Flagg Uxbridge with Joe Meglio was enjoyable and non-demanding -- he let us take our time deciding. We have now owned our 2018 Shadow Cruiser 263RLS for 3 months and couldn't be happier with our decision. Joe in Service and his team were very receptive to fixing all the little minor repairs along with one major one that must have come from the factory broken. We were hesitant at first because there are many negative reviews about Flagg and also about the Shadow Cruiser -- but once we realized that most folks only post a review if they are angry and not as many take the time to post a positive review, we took a leap of faith and so far so good. Kudos to Flagg Uxbridge for taking care of us. - Cheryl
Above and beyondHi Steve,
My parents Jim & Joanne Christie were in today with a Sunseeker we bought used a few weeks ago. While I was showing them how to operate the RV yesterday I discovered that the Furnace was not working. They called this morning and talked to Brent in service. Brent was exceptionally nice and had my parents bring it right in today. I can not tell you how happy I am and have been with your dealership. Bill our Salesman, John in Finance, Roy the Sales Manager, and you Steve the Owner. Thank you for everything and making this a pleasant experience for me and my parents. They came back with a fixed RV same day and can not stop talking about how nice everyone was to them. I especially want to thank you for loaning my parents your vehicle and sending them to a great place for lunch while they waited. Above and beyond exceptional service, Thank you.
Please feel free to share this with your team and customers!
Jim Christie III
September 10, 2018
- Jim from
Our repairs are done!We have waited a year for the repairs on our 2016 Keystone Outback. Apparently Flagg Rv did a little internal house keeping and things are running much smoother. Ashley in the service department took over our case and the parts for repairs were finally ordered and she kept us up to date on scheduling. Now that's customer service! Zach came out on the coldest wettest day this month and stayed for 6 hours and finished all the work. He really knows his stuff. He even found some things that we didn't and showed us things that we thought were not working right and explained why. We already knew Flagg Rv had excellent sales staff and now they shine in service, too. - Linda from Crestview, FL
A great buying experience!We recently purchased a previously owned 2017 Thor Chateau 22b. This has to be the best buying experience we have ever had. Brittany was patient with us realizing that we were first time RV buyers, she was so helpful and never pressured us. John's communication during the finance process was much appreciated. When we finally picked up our RV, Bill patiently explained the unit answering all of our many questions. We could not be happier with our new motor home from Flagg RV! - Ron from Mansfield, CT
Thanks Joanne and all Flagg employeesThe quick response - Peter from North Smithfield, RI
Absolutely no pressureBrittany was great and the whole process had absolutely no pressure.
First time buyers and they made us feel very comfortable.
Kids can't wait! - Jonny from Douglas, MA
We had an amazing experienceWe had an amazing experience with your company and staff throughout the process of choosing our new camper. We could not have been happier with ALL of our encounters onsite. Without such friendly and accommodating service, I don't believe we would have enjoyed a summer full of camping! Because your store is SO accommodating....we would take Sunday family days and visit with our kids browsing your inventory!! There are few places you can bring 3 children (ages 6, 4 and 8 months at the time!!) and feel overly welcome and comfortable for an extended period of time! The kids table, chips and juice boxes won them over....repeatedly! You have truly embraced what your product is all about, family time! It's comforting to know you support that and not just the "Sale" of your product. So we thank you!
After yet another cloudy day visit to check out some new inventory, we had little to no intentions to purchasing our camper JUST yet. But sure enough, you had two campers on-site that were the exact layout that worked perfect for our family and we had been searching for endlessly with no avail. We had the pleasure of working with Shane Adkins, who had great knowledge about the differences between a few options we liked. He was very friendly, accommodating and knowledgeable. (And didn't mind dealing with our wild kids!) The major differences he had pointed out to us that day are some of our favorite features to date and highly noticeable to guests that often ask to view the inside of our camper. We may not have purchased the largest and most expensive camper you offer but it suits our family of 5 PERFECTLY and we are beyond happy with our purchase. We purchased our camper in mid July and have currently been on 7 camping weekends thus far! Our first being less than 24 hours after purchasing the camper! We have been anxiously awaiting this time in our lives to say the least.
The Landry Family
- Kerri from Lunenburg, MA
Everybody from sales to service have been outstandingThanks Flagg RV for working with us to purchase our "dream 5th Wheel RV!" What a beautiful day to take our maiden voyage!!! It has been a pleasure doing business at West Boylston Flagg RV Everybody from sales to service have been outstanding. I would highly recommend anybody shopping for an RV to visit Flagg! - Joanne from West Boylston, MA